Terms of sale

The business conditions apply to customers (hereinafter: Customer) who purchase products from MB Studio (hereinafter: MB Studio)

PAYMENT AND PRODUCT PRODUCTION

The customer undertakes to pay for the ordered products to MB Studio, using the payment method indicated on the received offer/proforma invoice. If the customer has decided to pay by advance invoice, an offer with all the product information will be sent to the electronic address of the recipient of the invoice.
Upon receipt of funds to our business account, the product will be adjusted according to the Customer's specification, after which a picture of the final appearance of the product will be sent to the Customer for approval.
By sending the approval, the Buyer confirms that the product is clearly adapted to the wishes and needs of the Buyer, and on this basis, the Buyer loses the right to unilaterally terminate the contract.
From the receipt of manufacturing approval, we need a maximum of 7-10 working days to manufacture the product, unless otherwise indicated on the offer itself.

TERMS AND CONDITIONS OF DELIVERY/EMERGENCY DELIVERY.

Delivery terms are set out in the Order Confirmation and are indicative and subject to extension depending on any public holidays, extraordinary or occasional events or production requirements. Urgent delivery of the product and/or delivery within the mandatory period must be requested from MB Studio at the time of Request for Offer, clearly and in writing, and must be expressly accepted by MB Studio in the order confirmation.

RECEIVING THE PRODUCT

The buyer is obliged to check immediately after the delivery of the package whether the products and quantities are specified in the ORDER CONFIRMATION and the approved graphic simulation. All complaints must be submitted in writing no later than 14 days after delivery. If no report is received, the goods will be considered accepted.

PRODUCT CLAIMS

The customer has the right to complain about the purchased product within 14 calendar days of receiving the product. In case of a product complaint, the customer is obliged to contact MB Studio in writing by mail or email. In the complaint, it is necessary to state the order/invoice number, the type of problem and attach pictures of the advertised product.
Justified complaints can only be accepted before damaging the product, such as cutting the product or applying glue to the product and/or placing the product on the wall.
MB Studio će, na osnovu pisane reklamacije za zamjenu proizvoda, kupcu vratiti pisani odgovor u roku od 15 dana s  obrazloženjem o prihvaćanju ili odbijanju reklamacije.
In case of a positive response to the complaint, MB Studio will offer the customer the possibility of making a new product in the shortest possible time. In case of a positive response to the complaint, the customer will return the product at his own expense in the condition in which it was delivered and in the original packaging to the address of MB Studio (the address will be indicated in the written response).
After taking over the advertised product, within 14 days, depending on the Customer's wishes, MB Studio will create a new product in the shortest possible time and deliver it to the Customer at no additional cost.

COLOR AND TEXTURE TOLERANCES

Any variations in color and texture between the final product and the previously submitted sample and/or prototype should not be considered manufacturing defects and, therefore, cannot be the subject of a complaint. This principle also applies to differences found within the same order batch. These tolerances should be considered inherent characteristics of a normal digital printing system, where the production process and the specifics of the materials used may result in small variations in color and texture that do not compromise the quality, properties and aesthetic appearance of the final product. product. MB Studio emphasizes that it is not possible to guarantee exact color matching between designs printed on different materials, as the color and outcome of the design is affected by the specific characteristics of the selected material.

MEASUREMENTS

In order to prepare the design and for the wall wallpaper to be successful, it is first essential to measure the walls on which it will be installed. Taking measures and their correct delivery to MB Studio is the sole and exclusive responsibility of the Customer. In the event that measurements, data and information are incorrect, MB Studio will not be held responsible for defects or deviations in the product or for damages of any kind.

WARRANTY

MB Studio declares that the products are in accordance with the Croatian and EU sector standards that apply to the reference product category. It declares that the products are made to fulfill the function of furnishing accessories and/or interior decoration. It confirms that the technical characteristics of the product are those contained in the reference technical sheet. Without prejudice to the content of the point entitled "RECEPTION OF THE PRODUCT", any claims related to product defects must be sent to the registered office of MB Studio in Zagreb, Vukomeračka 43, Croatia within 14 days of discovery and in any case before the product is used, under penalty of forfeiture. Use of the materials implies an implied disclaimer of any warranty of merchantability. In the event of a discrepancy, the Customer must give MB Studio the opportunity to verify the actual existence of the defect and its extent, also by sending photographic images and/or samples of the disputed product, if requested by MB Studio. Any defect and/or deterioration and/or modification not attributable to MB Studio is excluded from the warranty, including:

• Changes in color or differences in shades that fall within the normal tolerability of the product category.

• Errors resulting from use that does not comply with the highest manufacturing standards and/or deviates from the MB Studio instructions and/or due to the use of inappropriate or low-quality adhesives.

• Changes or deterioration resulting from the use of cleaning products that are non-specific and/or corrosive and/or differ in some way from those specified in the instructions provided by MB Studio.

• Consequences for the product due to use that is not in accordance with what it was designed for.

• Changes or deterioration caused by external factors and events, even if accidental, also due to the wall and/or the environment on which it is used, such as moisture, mold, scratches, gaps, cuts, burns.

Application of MB Studio wallpapers on surfaces not specifically mentioned in the manuals or in the company's official installation videos (for example wood, laminate, metal, resin or similar materials) or for purposes other than those for which the wallpapers are designed (for example installation on the floor, doors, panels, outdoors or in similar environments) does not comply with the manufacturer's instructions. Therefore, in such cases any warranty given to the customer will be null and void and MB Studio will not accept any contractual or non-contractual liability for the same, nor will it be liable for any product defects and/or performance differences discovered as a result. In such cases, the product shall be deemed to be sold at the buyer's risk and peril, and MB Studio shall have no obligation, nor shall it be responsible for honoring any warranty.

Without prejudice to the above and provided you share the relative technical characteristics, MB Studio may make suggestions regarding the treatment of your installation surfaces, but only as a form of mere courtesy and without accepting any responsibility, upon your request. In the event that you request proposals and/or subsequently make a purchase order, it will be considered that the parties are aware of the above conditions and that you have expressly confirmed and accepted them.

PROMOTION OF MB STUDIO PRODUCTS

Authorization to promote MB Studio products within e-commerce platforms is exclusively reserved for partner sellers who possess a full sample of the company's promotional tools and is subject to specific restrictions and requires prior written approval from MB Studio. The publication of product prices within the e-commerce area is not permitted under any circumstances. This policy aims to ensure the integrity and quality of information disclosed, thus protecting both partners and end consumers.

COPYRIGHT

Sve slike podliježu autorskim pravima i ne smiju se reproducirati bez pismenog pristanka MB Studio.

CONTRACT DURATION

The contract that the Buyer concludes with the Seller is a one-time contract for the purchase and sale of products at a distance, which is concluded by the delivery of the goods and the payment made by the buyer, in case it is not terminated. These Terms of Purchase are an integral part of the contract.